Refund policy

Refund & Returns Policy

Refund and Returns Policy

At AquaSafe Guardsocks, we strive to provide quality products and excellent service. Please review our refund and returns policy below.

Returns

To be eligible for a return:

  • You must notify us within 14 days of receiving your order

  • The item must be in its original condition, unused, and in its original packaging

  • A valid proof of purchase (e.g., order confirmation or receipt) is required

Please note:

  • Customers are responsible for return shipping costs

  • Refunds will only cover the cost of the product

  • Original shipping and postage fees are non-refundable

To request a return, please contact us at info@aquasafeguardsocks.co.uk

Items returned without prior authorisation may not be accepted.

Return Address

Aquasafe Guardsocks
 Unit 16, Valley Road Business Park
 Vale
 Birkenhead
 CH41 7EL

If you have any questions about our returns process, please contact us at info@aquasafeguardsocks.co.uk

Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as it is delivered.

If your item is:

  • Damaged

  • Faulty

  • Incorrect

Please contact us immediately at

info@aquasafeguardsocks.co.uk so we can resolve the issue promptly.

Where appropriate, we may offer:

  • A replacement item

  • A refund

  • Store credit

depending on the circumstances.

Hygiene & Non-Returnable Items

Due to hygiene reasons, certain personal-use items cannot be returned if they have been used or opened.

This includes:

  • Used swim socks

  • Opened latex nose clips

  • Opened silicone ear plugs

Items must be returned in an unused and resalable condition.

This does not affect your statutory rights where an item is faulty, damaged, or not as described.

Refunds

Once we have received and inspected your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow time for your bank or payment provider to process and post the refund.

Returned to Sender Policy

Orders returned to us due to:

  • An incorrect address provided by the customer

  • Failure to collect a parcel

  • Delivery refusal

may not qualify for a refund of shipping fees.

Customer Responsibility: It is the customer’s responsibility to provide accurate and up-to-date shipping information at checkout.

Address Confirmation: Please double-check your shipping details before placing your order. AquaSafe Guardsocks cannot be held responsible for delays or additional costs caused by incorrect address information.

By placing an order with AquaSafe Guardsocks, you confirm that you agree to these terms.

Contact Us

If you have any questions regarding this policy, please contact us at:

info@aquasafeguardsocks.co.uk