Shipping policy

Shipping Policy

At AquaSafe Guardsocks, we aim to dispatch your order as quickly and smoothly as possible.

UK Orders

We ship all UK orders via Royal Mail 48.

Dispatch Times

  • Orders placed before 3:00pm (Monday–Friday) are typically dispatched the same working day.

  • Orders placed after 3:00pm, on weekends, or on public holidays will be dispatched on the next working day.

Estimated Delivery Time
 Royal Mail 48 delivery typically takes 2–7 working days from dispatch. Please note that delivery times are estimates and may vary during busy periods or due to courier delays.

Lost Parcels
 A parcel is not considered lost until 21 working days after dispatch. If your order has not arrived within this timeframe, please contact us at sales@gafenterprises.co.uk, and we will investigate the issue with the courier.

 

 

International Orders

International orders are shipped via Royal Mail International Tracked/Tracked Standard (depending on destination and service availability).

Estimated Delivery Time
 Delivery times vary by country. Please allow up to 30 working days for delivery before an order is considered delayed.

Please note that customs processing may impact delivery times and is outside of our control.

Customs Fees, Import Duties & Taxes

International customers are responsible for paying any applicable:

  • Import duties

  • Taxes

  • Customs clearance fees

These charges are determined by your local customs authority and are not included in your order total unless otherwise stated.

To avoid delays or returns, please ensure any customs charges are paid promptly.

If an order is returned to us due to unpaid customs fees or refused delivery, any shipping costs, return fees, or associated charges incurred may be deducted from your refund.

Lost International Parcels
 International parcels are not considered lost until 30 working days after dispatch.

 

 

Incorrect Address / Returned to Sender Policy

If an order is returned to us due to an incorrect or incomplete address provided by the customer, shipping charges are non-refundable.

Customer Responsibility

It is the customer’s responsibility to ensure that all shipping information entered at checkout is:

  • Accurate

  • Complete

  • Up to date

AquaSafe Guardsocks cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect address details provided at checkout.

Returned Orders

If an order is returned to us due to an address issue, we can arrange re-dispatch of the parcel; however, additional shipping charges may apply.

 

 

Delays Outside Our Control

While we work hard to ensure timely delivery, occasional delays may occur due to:

  • Courier delays

  • Severe weather

  • Customs processing

  • Peak seasonal demand

  • Postal strikes or service disruptions

We appreciate your patience in these situations.

 

 

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: info@aquasafeguardsocks.co.uk

Returns Address:
 AquaSafe Guardsocks
 Unit 16, Valley Road Business Park Vale
 Birkenhead
 CH41 7EL